Terms & Conditions

These terms explain how a request becomes a booking and what happens before and during your ride.

Version: 29 September 2026

Service provider details

Private Driver Zurich. Operated by Torek Transport & Transfer, a sole proprietorship (Einzelfirma).

Public contact: info@privatedriverzurich.ch and +41 76 466 45 33 (WhatsApp).

Quote requests and booking confirmation

Sending a request is free and non-binding. It does not reserve a vehicle, agree a fare or make a booking. We check availability and send you an offer with the ride details, price or rate, and these terms before you decide. A booking is made only when you accept the offer and we expressly confirm the ride by email or WhatsApp. Please keep that conversation as a record of what we agreed.

For a Local Taxi ride, we explain the applicable metered tariff before booking. The taxi meter sets the fare unless we expressly agree a fixed price for that ride. A taxi request alone is not a confirmed booking.

Price, payment and changes

The confirmed offer covers the ride described in it. Extra stops, route changes, waiting or other services outside that agreement may change the price. We will explain any extra charge clearly before agreeing a change where possible.

You do not pay to send a request. We explain the price or metered fare basis, payment method and due date before we confirm a booking; only methods actually offered for your ride apply. You book, communicate and pay through Private Driver Zurich even when an independent partner carries out the ride. If a deposit is required for a special booking, we tell you its amount and terms before you accept the offer.

Cancellation and no-show for fixed-price transfers

Please cancel by email or WhatsApp as soon as you can. For a confirmed standard transfer with an agreed price, the charge is based on the time before the agreed pickup (Swiss local time):

• More than 24 hours: no cancellation charge.
• From 12 to 24 hours, including both limits: 25% of the agreed price.
• From 6 hours up to, but not including, 12 hours: 50% of the agreed price.
• Less than 6 hours: 100% of the agreed price.

A no-show charge is 100% of the agreed price only if you do not arrive within the agreed waiting period and we have made reasonable attempts to contact you using the details you gave us. If you have already paid more than the applicable charge, we refund the difference. We may reduce or waive a charge in special circumstances; please tell us what happened as soon as possible.

Airport pickups and waiting time

For a confirmed airport arrival pickup with a valid flight number supplied to us, we monitor the flight. The included waiting time is 60 minutes from the flight's actual landing time. A flight delay does not automatically cancel your booking. If you have no valid flight number, we agree the pickup time and waiting arrangements with you before confirming the ride.

Other fixed-price pickups include 15 minutes of waiting from the agreed pickup time. If you need longer, contact us. We will explain any additional waiting and charge clearly before agreeing to extend the wait. A no-show is assessed only after the applicable or individually agreed waiting time and reasonable contact attempts.

Individual arrangements and metered taxi rides

Long transfers, day trips, hourly chauffeur services and special partner vehicles may need different cancellation, waiting or deposit arrangements. We must state these clearly in the offer before you accept it. If we do not expressly agree different terms, the standard fixed-price rules above apply to a confirmed agreed-price ride.

A metered Local Taxi ride follows the applicable taxi tariff, not a percentage of an unknown meter fare. We explain any cancellation or no-show charge before confirming a metered taxi booking. If a fixed price is expressly agreed for a Local Taxi ride, we also explain its cancellation terms before you accept.

Customer information and travel requirements

Please give us accurate contact, pickup, journey, passenger, luggage and, where relevant, flight details. Tell us promptly if anything changes. Tell us about child seats and other special needs before booking. A vehicle, child seat or special request is included only when we expressly confirm it.

Partner drivers

You book with, communicate with and pay Private Driver Zurich, including when an independent partner operates your ride. We tell you before confirmation if a partner will provide the service. Partners are independent businesses, not our employees. We share only the customer and journey details needed for the ride.

Partners are responsible for their own vehicles, required permits, insurance and safe operation. This does not remove any responsibility we have to you under applicable law.

If we cannot provide the ride

If we cannot provide a confirmed ride, we will tell you promptly and try to arrange a suitable replacement. You do not have to accept a different service. If we cannot agree on a solution, we refund any payment for the service we did not provide. Your rights under applicable law remain unchanged.

Traffic, weather and events outside our control

Traffic, weather, road closures, official measures and flight disruption can affect travel times. We will take reasonable steps to keep you informed and provide the agreed service, but we cannot promise an exact travel time when events outside our reasonable control intervene.

Liability

Responsibility for loss or damage is assessed under applicable law and the circumstances of the booking. Nothing here removes or limits rights or liability where the law does not allow it. Please look after your belongings and follow reasonable safety instructions.

Lost property

Please contact us promptly if you leave an item in a vehicle. We will make reasonable efforts to find and return it. We may charge an agreed delivery or shipping cost.

Applicable law and place of jurisdiction

Swiss law generally applies. This does not remove mandatory consumer rights or a place of jurisdiction protected by law. These terms do not set an exclusive place of jurisdiction.