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Privacy Policy

This policy explains what happens to your data when you visit this website, ask for a ride or make a booking.

Who is responsible

Private Driver Zurich. Operated by Torek Transport & Transfer, a sole proprietorship (Einzelfirma).

Privacy contact: info@privatedriverzurich.ch. You can also contact us at +41 76 466 45 33 (WhatsApp).

Data we may collect

When you contact us or request a ride, we may collect:

  • your name, email address, phone number and preferred contact method;
  • pickup, destination or route, journey date and time;
  • return details or estimated waiting time where relevant;
  • number of passengers and luggage details;
  • flight number;
  • child-seat needs and other special requests; and
  • messages or notes you send with the request.

Website visits also generate technical information, such as your IP address, browser and pages visited, for hosting and, where enabled, site analytics. Search text entered in the location fields may be sent to the Swiss location service before you submit the form.

Why we use this data

We use the data to:

  • review and answer your request;
  • prepare and send a personal quote;
  • communicate with you about the journey; and
  • confirm, organise and provide an accepted booking;
  • protect the website against misuse; and
  • understand website visits when Replit Project Analytics is active.

We use this information to take steps you request, perform a confirmed booking, meet legal duties and operate a secure, reliable website. The grounds that apply may depend on where you live and the particular processing involved.

Who may receive the data

A partner operating a confirmed ride may need your name, contact details and relevant journey, passenger or special-requirement details. We share only what is needed to carry out that ride. Website, email and communication providers also process data to support their services.

Private Driver Zurich remains your point of contact and manages the booking, including when a partner driver provides the ride.

Website and communication services

  • Replit hosts the website and its quote-request API. The form sends your request to this API, which prepares an email with your details. Hosting may process technical visit and request data separately from our application.
  • Google Fonts supplies the Instrument Serif and Outfit fonts. Your browser requests them directly from fonts.googleapis.com and fonts.gstatic.com.
  • The API sends quote requests through Gmail SMTP to our business mailbox at info@privatedriverzurich.ch. We use this mailbox to respond and manage requests and bookings. Sending the form does not automatically send you a confirmation email.
  • Pickup and destination fields show a local list of towns. After you type at least two characters and pause, your search text is sent directly from your browser to the Swiss geo.admin.ch / swisstopo Location Search for suggestions. This can happen before you submit a request. The website does not use Nominatim. You may type a location without choosing a suggestion.
  • WhatsApp is optional. The website links to it but does not embed it. If you follow the link or choose to communicate there, WhatsApp processes that communication under its own practices.

Cookies, tracking and technical logs

Google Ads measurement is optional and is controlled by the cookie choices shown on this website. The Google Ads tag is loaded only after you choose Accept. With your consent, Google may process advertising identifiers and information about website visits to provide advertising features and measure a successfully submitted quote request. A quote conversion is sent only when the request succeeds and your consent is still active. Rejecting or withdrawing consent stops further Google Ads measurement; no Google Ads tag is loaded on later visits unless you accept again. The quote form and request email work without this consent. Your choice is stored in this browser and can be changed at any time using Cookie settings.

Replit Project Analytics is separate from Google Ads. If enabled for a published release, Replit may add a script from i.replit.com to measure website visits. Its availability depends on the publishing settings. We do not need Project Analytics to provide our service.

Separately, Replit's hosting infrastructure sets the GAESA cookie to route requests to the correct app instance. It is a technical session-affinity cookie, not an analytics cookie, and does not contain your quote details. It is independent of Project Analytics and cannot be turned off in our website code. Hosting and other providers may set additional cookies under their own practices.

Our API logs the request method, path without its query string, response status and response time. Sensitive headers are configured for redaction. The quote handler does not store requests in an application database: it sends them by email. Replit and email providers may keep their own logs, stored copies and backups under separate practices.

To limit misuse, the API temporarily counts valid requests in its process memory using a salted digest of the email address and an overall count. These counters do not keep the email address or form content and are not used for analytics. They reset when the process restarts; separate server instances have separate counters.

How long we keep data

For a request that does not become a booking, our internal target is to review and delete or anonymise the related emails and personal data generally within about six months after the last relevant communication. We may keep them longer for an ongoing discussion, a justified follow-up, a dispute or a legal duty, but only while that reason applies.

Booking, payment, invoice and other accounting-relevant records are kept as long as applicable law requires. Accounting books and supporting vouchers are generally retained for at least ten years under Article 958f of the Swiss Code of Obligations. This does not mean every preliminary quote must be kept for ten years.

This is a manual mailbox review target, not automatic deletion by the website. Deleting a mailbox message does not necessarily erase provider logs, trash or backups immediately.

Processing outside Switzerland

Replit, Google services, analytics and optional communication providers may process information outside Switzerland. We cannot promise that all processing and backups stay in Switzerland. Provider locations, transfer protections and retention depend on their services and account settings. Contact us for the information available about the services in use.

Your rights

Subject to applicable law, you may ask to see, correct or delete your data, or object to certain uses. We may need to retain information where the law requires it. Contact info@privatedriverzurich.ch. We may need to verify your identity before responding.